Mit „Servant Leadership“ hat Robert Greenleaf einen Ansatz entwickelt, der eine Philosophie mit Verhaltensweisen verbindet. Beides soll das Leben der Einzelnen bereichern, bessere Organisationen hervorbringen und letztendlich eine gerechtere und sozialere Welt kreieren. Das Credo seines zweiten Buches „The Institution as servant“ lautet:
“This is my thesis: caring for persons, the more able and the less able serving each other, is the rock upon which a good society is built. Whereas, until recently, caring was largely person to person, now most of it is mediated through institutions – often large, complex, powerful, impersonal; not always competent; sometimes corrupt. If a better society is to be built, one that is more just and more loving, one that provides greater creative opportunity for its people, then the most open course is to raise both the capacity to serve and the very performance as servant of existing major institutions by new regenerative forces operating within them.”Quelle: At Robert K. Greenleafs website lots of interesting information is available!